Job Description

The Front Office Manager oversees the daily operations of the hotel's front desk, guest services, and lobby area. This role ensures that guests receive exceptional service from arrival to departure while maintaining efficient front office operations, staffing schedules, and performance standards.

Key ResponsibilitiesGuest Services

Ensure high-quality guest service and resolve guest complaints promptly and professionally. Oversee check-in and check-out procedures to ensure accuracy and efficiency. Greet VIP guests, coordinate special requests, and ensure personalized service. Maintain strong communication with housekeeping, reservations, and other departments.

Operations Management

Supervise and manage front desk staff, bell desk, concierge, and night audit teams. Review daily occupancy, room rates, and revenue reports; coordinate with revenue management. Monitor lobby appearance and overall front office environment to maintain brand standards. Ensure compliance with hotel policies, procedures, and safety regulations.

Staff Management

Recruit, train, and coach front office employees. Prepare staff schedules and manage labor costs. Conduct performance evaluations and maintain professional development plans. Lead team meetings and ensure effective internal communication.

Financial & Administrative Duties

Manage front office budgets, forecasts, and departmental reports. Oversee billing, credit management, and cash-handling procedures. Resolve discrepancies in guest accounts and coordinate with accounting. Support revenue optimization through upselling and cross-selling initiatives.

Qualifications

Bachelor's degree in Hospitality Management or related field preferred. 2-5+ years of hotel front office or guest services experience, with supervisory responsibility. Strong leadership, communication, and problem-solving skills. Knowledge of hotel property management systems (e.g., Hoteleir,Opera, PMS). Ability to work flexible hours, including weekends and holidays.
Job Types: Permanent, Volunteer

Pay: ₹35,000.00 - ₹40,000.00 per month

Benefits:

Cell phone reimbursement Food provided Paid sick time Paid time off
Work Location: In person