Job Description

Key Responsibilities

Operations & Guest Services

Oversee daily front office operations including Reception, Guest Relations, Bell Desk, and Concierge. Ensure smooth and efficient guest check-in, check-out, and room allocation. Handle VIP arrivals, guest complaints, and special requests professionally. Maintain high standards of hospitality and service excellence at all times. Ensure accurate handling of guest accounts, billing, and cash controls.

Team Management & Training

Recruit, train, schedule, and supervise front office staff. Conduct daily briefings and regular performance evaluations. Motivate the team to deliver consistent service standards. Ensure proper grooming, discipline, and adherence to hotel SOPs.

Coordination & Communication

Coordinate closely with Housekeeping, F&B, Maintenance, and Sales departments. Communicate room status, occupancy forecasts, and special guest requirements. Liaise with travel agents, corporate clients, and OTA partners when required.

Revenue & Yield Management

Maximize room occupancy and revenue through effective room selling strategies. Monitor room rates, upselling, and inventory control. Ensure accurate posting of charges and minimize revenue leakage.

Administration & Compliance

Prepare daily reports such as occupancy, ARR, ADR, and guest feedback. Ensure compliance with statutory requirements including guest registration and local regulations. Maintain front office records, logs, and MIS reports. Implement and monitor SOPs, safety, and security procedures.

Qualifications & Skills

Degree/Diploma in Hotel Management or Hospitality. Minimum 3-6 years of experience in Front Office operations, with at least 1-2 years in a supervisory/managerial role. Strong leadership, communication, and problem-solving skills. Proficiency in PMS (Opera, IDS, eZee, etc.) and MS Office. Excellent guest-handling and interpersonal skills.
Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹33,000.00 per month

Benefits:

Food provided
Ability to commute/relocate:

Kollam, Kerala: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)
Application Question(s):

How many years of Experience do you have in Hotel or Hospitality Industry?
Location:

Kollam, Kerala (Preferred)
Work Location: In person