Job Description

Job Summary

The Front Office Manager is responsible for overseeing all front office operations, ensuring exceptional guest service, smooth check-in and check-out processes, and efficient coordination with other departments. The role focuses on maximizing guest satisfaction, managing the front office team, and maintaining operational standards.

Key Responsibilities

Manage day-to-day front office operations including reception, reservations, concierge, and guest relations Ensure a high level of guest satisfaction by handling guest queries, feedback, and complaints professionally Supervise, train, and motivate front office staff to maintain service excellence Prepare duty rosters, manage attendance, and ensure adequate staffing at all times Monitor check-in/check-out procedures and ensure accuracy of billing and cash handling Coordinate with Housekeeping, F&B, Sales, and Maintenance departments for smooth operations Ensure compliance with hotel policies, SOPs, and brand standards Monitor room inventory, occupancy levels, and upselling opportunities Review night audit reports, daily revenue, and occupancy reports Ensure safety, security, and hygiene standards are followed at the front desk

Guest Relations & Service Quality

Personally welcome VIP guests and ensure personalized services Handle escalated guest complaints and resolve issues promptly Maintain guest history records and encourage repeat business

Financial & Administrative Duties

Control front office expenses and minimize revenue leakages Ensure accurate posting of room charges and other services Coordinate with Accounts for billing, deposits, and credit settlements

Qualifications & Skills

Graduate / Diploma in Hotel Management or Hospitality Management 3-6 years of experience in Front Office operations, with at least 1-2 years in a managerial role Strong leadership, communication, and interpersonal skills Proficiency in PMS (Opera, IDS, eZee, or similar systems) Good knowledge of MS Office Ability to work in shifts, including weekends and holidays

Key Competencies

Customer-focused mindset Problem-solving and decision-making skills Team management and training ability Attention to detail Stress and time management

Salary & Benefits

Salary: As per industry standards Benefits: Accommodation / Meals
Job Types: Full-time, Permanent

Pay: ?15,000.00 - ?24,000.00 per month

Benefits:

Food provided
Work Location: In person