Job Description

Schedules the front office staff.

Supervises workload during shifts.

Evaluate the job performance of each front office employee.

Maintains working relationships and communicates with all departments.

Verifies that accurate room status information is maintained and properly communicated.

Resolves guest problems quickly, efficiently, and courteously.

Works within the allocated budget for the front office.

Need to meet the Corporate offices with regular basis.

Enforces all cash handling, check-cashing, and credit policies.

Conducts regularly scheduled meetings of front office personnel.

Upholds the hotel's commitment to hospitality.

Maximize room revenue and occupancy by reviewing status daily. Analyse rate variance, monitor credit reports and maintain close observation of daily house count. Monitor the selling status of the house daily. Ie flash report, allowance etc.

Ensure implementation of all hotel policies and house rules.

Operate all aspects of the Front Office IDS Software system, including software maintenance, report generation and analysis, and simple configuration changes.

Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests managers and other employees.

Monitor all V.I.P.'s special guests and requests.

Perform other duties as requested by management.

Job Type: Full-time

Pay: Up to ?40,000.00 per month

Benefits:

Food provided Provident Fund
Schedule:

Day shift Rotational shift
Supplemental Pay:

Yearly bonus
Language:

English (Preferred)
Work Location: In person