Job Description

Job Purpose:

To welcome guests, handle their requirements, and ensure a pleasant and memorable stay by delivering excellent customer service.

Key Responsibilities:

Greet and welcome guests in a courteous and professional manner

Assist with check-in and check-out procedures

Handle guest requests, complaints, and queries efficiently

Provide information about hotel facilities and services

Coordinate with Housekeeping, F&B, and Maintenance departments

Maintain guest records and update daily reports

Handle telephone calls and email enquiries

Give special attention to VIP and repeat guests

Collect guest feedback and report to the Front Office Manager

Job Types: Full-time, Part-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

Food provided Health insurance Paid sick time
Education:

Bachelor's (Preferred)
Language:

English, Malayalam (Preferred)
Location:

Ernakulam, Kerala (Preferred)
Work Location: In person