Job Description

The Front Office Executive is the first point of contact for guests and plays a crucial role in creating a welcoming and professional experience. This position is responsible for handling check-ins, check-outs, reservations, guest inquiries, and ensuring smooth front office operations while maintaining high standards of customer service.

Key Responsibilities

Welcome guests warmly and professionally upon arrival, ensuring a smooth check-in process. Handle guest check-outs efficiently, preparing bills and processing payments accurately. Manage reservations, cancellations, and modifications via telephone, email, and in-person requests. Coordinate with housekeeping and other departments to ensure room readiness and guest requests are fulfilled. Maintain accurate records of guest information, bookings, and financial transactions. Handle guest complaints, requests, and inquiries promptly and professionally. Monitor lobby area to ensure cleanliness and a welcoming atmosphere at all times. Upsell hotel services and amenities to maximize revenue opportunities. Ensure compliance with hotel policies, procedures, and brand standards. Prepare daily front office reports and handover notes for smooth shift transitions.
Job Types: Full-time, Permanent

Pay: ₹13,000.00 - ₹15,000.00 per month

Benefits:

Food provided Health insurance Provident Fund
Ability to commute/relocate:

Phadamchen, Sikkim: Reliably commute or planning to relocate before starting work (Required)
Education:

Bachelor's (Required)
Experience:

Front desk: 4 years (Required) Front Office Executive: 2 years (Required)
Language:

English (Required) Hindi (Required) Assamese (Preferred)
Shift availability:

Day Shift (Required) Night Shift (Required) Overnight Shift (Required)
Work Location: In person