Job Description

Guest Relations:

Greet guests warmly upon arrival, assist with check-in/check-out procedures, and provide personalized assistance throughout their stay to ensure a memorable experience.

Reservation Management:

Handle guest inquiries and reservations efficiently, ensuring accuracy and attention to detail.

Front Desk Operations:

Manage the front desk area, including answering phone calls, responding to emails, and handling guest requests promptly and professionally.

Payment Processing:

Process guest payments, handle cash transactions, and maintain accurate records of financial transactions.

Room Allocation:

Coordinate room assignments based on guest preferences, availability, and special requests.

Information Dissemination:

Provide guests with information about hotel facilities, services, and local attractions, assisting them in making the most of their stay.

Problem Resolution:

Address guest concerns and complaints promptly, seeking solutions to ensure guest satisfaction and retention.

Team Collaboration:

Work closely with other departments, including housekeeping and maintenance, to ensure seamless guest experiences and resolve any issues that may arise.

Administrative Duties:

Perform general administrative tasks, including filing, data entry, and maintaining guest records.

Job Types: Full-time, Permanent

Pay: ?14,900.00 - ?22,000.00 per month

Benefits:

Food provided Health insurance Leave encashment Provident Fund
Work Location: In person