Job Description

To help and assist the Front Office Manager in organising and running the department To be warm, friendly and courteous to guests To achieve optimum sale of rooms through proper yield management To make and monitor the duty roster of the departmental staff To supervise the reception counter To check all VIP rooms To deputize for the front office manager in his absence or whenever required to do so To initiate action on all mail coming into the department To initiate action on all group bookings and block rooms in the reservation register To complete statistics maintained on a daily/ weekly or a monthly basis as per procedure To follow up with the local travel agent for requirements of a group before their arrival To maintain appropriate guest history records To greet guests on arrival and provide timely assistance at check-in To advise the general manager of all VIP arrivals and also to escort all VIP's to their rooms To report on a weekly basis, all views, suggestions/ comments of guests' met To assist guests immediately if they have any problems with the services provided by the Hotel
Job Types: Full-time, Permanent

Pay: ?15,000.00 - ?20,000.00 per month

Benefits:

Food provided Health insurance Life insurance
Schedule:

Day shift Rotational shift
Supplemental Pay:

Performance bonus
Application Question(s):

Willing to work in break shift
Work Location: In person