Job Description

Welcome guests warmly, ensuring a courteous, professional, and personalized guest experience Perform check-in and check-out procedures in accordance with hotel SOPs Handle guest inquiries, requests, and complaints promptly and professionally, escalating when required Maintain accurate guest records and reservation details in the Property Management System (PMS) Coordinate with Housekeeping, Bell Desk, and Engineering to ensure room readiness and guest satisfaction Manage room assignments, upgrades, and special requests efficiently Handle cash, billing, and payment transactions accurately, ensuring compliance with audit procedures Maintain guest confidentiality and adhere to data privacy and security standards Ensure the front desk area reflects hotel brand standards at all times Support night audit or shift handover procedures as required
Job Types: Full-time, Permanent

Benefits:

Food provided Health insurance Leave encashment Paid sick time Provident Fund
Work Location: In person