Job Description

1. Assist the Front Office Assistant in managing all front desk operations.

2. Greet and welcome guests upon their arrival and provide them with information about the resort and surrounding area.

3. Handle guest check-ins and check-outs efficiently and accurately.

4. Respond to guest inquiries, complaints, and requests in a timely and professional manner.

5. Assist in reservation management, including inputting and updating guest information in the system.

6. Ensure the lobby and reception area are clean, tidy, and presentable at all times.

7. Provide administrative support, including answering phone calls, taking messages, and handling mail and packages.

8. Process financial transactions, including collecting payment, issuing receipts, and balancing cash.

9. Collaborate with housekeeping and maintenance departments to address guest needs and resolve any issues.

10. Maintain a positive and friendly attitude towards guests, colleagues, and management.

Job Type: Full-time

Benefits:

Food provided Health insurance Provident Fund
Work Location: In person