Job Description

Job Responsibilities:

Greet and welcome guests. Keep updated records and files; Prepare outgoing mail by drafting correspondence, securing parcels etc; Assist other departments wherever necessary and maintain good working relationships with Team Members; Maintaining records of Out ward & Inward mail; Coordinating with various departments as per enquires; Supervise the efficient operations of reception including check in/out procedures; Manage Guest requests, inquiries, and complaints promptly and completely; Attending Incoming & Outgoing Calls; Advise team of any special events or VIP Guests in the hotel for events or for general accommodations; Demonstrate positive leadership characteristics, which inspire Team Members to exceed standards; Advise your shift team of any special events or VIP Guests in the hotel that day; Support team members in handling guest requests and enquires to ensure a positive outcome is achieved

Requirements:

Customer service orientation; 1+ Years relevant experience. preferable in resort setup; Knowledge of office management and basic bookkeeping; Problem-solving skills; Familiarity with office machines (e.g. fax, printer etc.); Media / Entertainment / Internet; Applicant should be from Hotel Management background; Ability to interact with executives and clients; Ability to work on your own and as part of a team; Personable, energetic individual with excellent organizational and communication (written and verbal) skills; Sales Support and Documentation; Internal and External Communication; Front Office experience in the hotel, leisure, sector; Bachelor's degree; Front Desk Management.
Job Types: Full-time, Permanent

Pay: ?18,000.00 - ?25,000.00 per month

Benefits:

Food provided
Work Location: In person