Job Description

A Restaurant Front Desk job, often as a receptionist or host/hostess, involves creating a positive first impression and managing the initial guest experience. Key responsibilities include greeting guests, managing reservations, seating guests, and handling inquiries or complaints. Strong communication, customer service, and organizational skills are crucial for success in this role.

Responsibilities:

Guest Greeting and Seating:

Warmly welcoming guests upon arrival, determining party size, and efficiently seating them at appropriate tables.

Reservation Management:

Managing reservations via phone, email, or online systems, ensuring accurate booking information and efficient table allocation.

Customer Service:

Providing information about the menu, specials, and restaurant services; addressing guest inquiries and concerns with professionalism.

Order Taking and Handling:

In some settings, taking initial orders or guiding guests through the ordering process.

Maintaining Cleanliness:

Ensuring the front desk area and dining areas are clean, organized, and welcoming.

Communication:

Effectively communicating with kitchen and waitstaff to ensure smooth service and timely delivery of orders.

Handling Payments:

In some roles, processing payments for food and beverages.

Problem Solving:

Addressing and resolving guest complaints or issues, escalating to management when necessary.

Maintaining Supplies:

Ensuring adequate stock of menus, condiments, and other necessary supplies at the front desk.

Promoting the Restaurant:

Implementing and promoting the restaurant's image and services, contributing to a positive dining experience.
Job Type: Full-time

Pay: ?10,000.00 - ?15,000.00 per month

Work Location: In person