Job Description

Job Overview

The Front Office Executive serves as the face of the resort/hotel and is responsible for delivering exceptional guest service at all times. The role includes handling check-ins and check-outs, managing guest queries and complaints, coordinating with departments, and ensuring a smooth and welcoming front desk experience that reflects the property's standards.

Key Responsibilities

Guest Service & Operations

Greet guests warmly and assist with check-in and check-out procedures. Manage room reservations, cancellations, and modifications efficiently. Handle guest inquiries, requests, and complaints promptly and professionally. Provide information about resort facilities, local attractions, and services. Coordinate with housekeeping and maintenance to ensure rooms are ready and issues are resolved quickly. Maintain accurate records of guest information, payments, and occupancy.

Front Office Administration

Operate the Property Management System (PMS) for guest registration, billing, and reports. Handle cash, card, and online payments accurately and maintain proper records. Prepare and update daily reports on room status, arrivals, and departures. Manage telephone operations, emails, and guest correspondence efficiently.

Guest Experience & Relationship Management

Build rapport with guests to enhance satisfaction and encourage repeat visits. Handle VIP guests and special requests with personalized attention. Record guest preferences and feedback for future reference. Ensure a warm, professional, and welcoming atmosphere at all times.

Coordination & Communication

Liaise with other departments (Housekeeping, F&B, Maintenance) for smooth operations. Support in organizing guest activities, transfers, and special events. Maintain proper handover notes between shifts for operational continuity.

Qualifications & Requirements

Bachelor's / Diploma in Hotel Management or related field.

3-4 years of experience

in front office operations (hospitality background preferred). Excellent communication, interpersonal, and problem-solving skills. Presentable, courteous, and guest-oriented demeanor. Flexible to work in shifts, weekends, and holidays.
Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹40,000.00 per month

Benefits:

Food provided Health insurance Paid sick time Paid time off Provident Fund
Work Location: In person