Job Description

The Front Office Executive is responsible for delivering exceptional guest service by managing front desk operations, handling guest check-ins and check-outs, and ensuring a smooth and pleasant stay for all guests.

Key Responsibilities

Greet guests warmly on arrival and assist with check-in and check-out procedures Handle room reservations, cancellations, and amendments efficiently Manage guest queries, requests, and complaints promptly and professionally Coordinate with housekeeping and other departments to ensure room readiness Maintain accurate guest records and billing information in PMS Handle cash, credit card transactions, and posting of charges Ensure proper handover during shift changes Maintain front desk area cleanliness and professional appearance Follow hotel SOPs, safety, and security procedures Upsell rooms and hotel services whenever possible

Skills & Competencies

Excellent communication and interpersonal skills Strong customer service orientation Basic computer knowledge and PMS familiarity (Opera, IDS, etc.) Ability to work in shifts, including nights and holidays Problem-solving and multitasking skills Professional grooming and positive attitude

Educational Qualification

Graduate / Diploma in Hotel Management preferred Minimum 1-2 years of experience in hotel front office (freshers may apply for junior roles)
Job Types: Full-time, Permanent

Pay: ?20,000.00 - ?25,000.00 per month

Benefits:

Cell phone reimbursement Food provided Health insurance Paid sick time Provident Fund
Work Location: In person