Job Description

The Front Office Executive is the first point of contact for guests at the hotel. They are responsible for providing excellent customer service, handling check-ins and check-outs efficiently, managing reservations, and addressing guest inquiries. This role requires a warm, professional demeanor, attention to detail, and strong organizational skills.

Key Responsibilities:

Greet guests warmly and professionally upon arrival and departure. Perform check-in and check-out procedures efficiently using the hotel's Property Management System (PMS). Handle guest inquiries, requests, and complaints promptly and effectively. Coordinate with housekeeping and other departments to ensure guest satisfaction. Manage room reservations via phone, email, and online booking platforms. Maintain accurate guest records and billing information. Provide information about hotel services, local attractions, and transportation. Handle cash and credit transactions accurately and securely. Monitor and maintain the front desk area to ensure it is clean and organized. Ensure compliance with all hotel policies, procedures, and standards.

Qualifications & Skills:

High school diploma or equivalent; a degree in Hospitality Management is a plus. Prior experience in front desk operations or customer service is preferred. Proficiency in hotel management software (e.g., Opera, IDS, or similar). Excellent communication and interpersonal skills. Ability to multitask and remain calm under pressure. Professional appearance and demeanor. Flexibility to work shifts, weekends, and holidays.

Working Conditions:

Indoor hotel environment. Rotational shifts including mornings, evenings, nights, weekends, and holidays. Standing for extended periods.
Job Types: Full-time, Permanent

Pay: ?20,000.00 - ?22,000.00 per month

Benefits:

Cell phone reimbursement Health insurance Provident Fund
Schedule:

Day shift Morning shift
Supplemental Pay:

Performance bonus Yearly bonus
Work Location: In person