Job Description

Front Office Executive is responsible for providing exceptional guest service at the reception area by handling check-ins, check-outs, reservations, inquiries, and guest requests in a professional and courteous manner. The role ensures smooth operations of the front desk, creating a welcoming and efficient guest experience.

Key Responsibilities:

Greet guests warmly and assist with check-in and check-out processes. Manage reservations, cancellations, and room assignments efficiently. Handle guest inquiries, complaints, and requests promptly and professionally. Maintain accurate guest records, billing, and payment transactions. Coordinate with housekeeping, F&B, and other departments for guest requirements. Manage phone calls, emails, and other modes of guest communication. Ensure the front desk area is clean, organized, and welcoming at all times. Promote hotel services, facilities, and upsell rooms or packages when appropriate. Follow standard operating procedures (SOPs) and security protocols. Assist in night audit and daily reports as required.

Key Skills & Competencies:

Excellent communication and interpersonal skills. Strong organizational and multitasking abilities. Proficiency in hotel management software (IDS, Opera, or equivalent). Customer service-oriented with a positive attitude. Ability to remain calm under pressure and handle guest concerns tactfully. Good grooming standards and professional appearance.

Qualifications & Experience:

Graduate in Hotel Management or any related field preferred. Minimum 1-3 years of experience in a front office or customer service role (hospitality experience preferred). Basic computer knowledge (MS Office, PMS software). Fluency in English; knowledge of additional languages is an advantage.
Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

Health insurance * Provident Fund