Job Description

The Front Office Executive will be the first point of contact for guests and will ensure smooth check-in and check-out operations while maintaining a high standard of guest service. The role demands excellent communication skills, a pleasing personality, and a customer-centric approach to uphold the company's hospitality standards.

Key Responsibilities:

Welcome guests courteously and assist them during check-in and check-out. Handle room reservations, cancellations, and modifications efficiently. Maintain accurate guest records and billing information. Coordinate with housekeeping and other departments to ensure guest satisfaction. Handle guest complaints, requests, and inquiries professionally. Manage phone calls, emails, and front office correspondence. Maintain the cleanliness and organization of the reception area. Ensure compliance with hotel policies, safety, and security procedures. Prepare daily reports related to occupancy, arrivals, and departures.

Required Skills:

Excellent communication and interpersonal skills. Good knowledge of MS Office and hotel management software (like IDS, Opera, etc.). Strong organizational and multitasking abilities. Professional attitude with a pleasant personality. Problem-solving and decision-making skills.

Key Attributes:

Positive attitude and team spirit. Presentable and well-groomed appearance. Ability to work in shifts, including weekends and holidays. Strong focus on guest satisfaction and service excellence..
Job Type: Full-time

Pay: ₹15,000.00 - ₹35,000.00 per month

Benefits:

Cell phone reimbursement
Experience:

Hospitality Sector: 3 years (Required) Front Office Executive : 3 years (Required) Computer Expertise: 3 years (Required)
Work Location: In person