Job Description

Front Office Executive (Heritage Hotel)Position Overview

The Front Office Executive serves as the first point of contact for guests at a heritage hotel, delivering warm and personalized hospitality while ensuring smooth check-in, check-out, and front desk operations in line with the hotel's heritage charm and standards.

Key Responsibilities

Greet and welcome guests with traditional hospitality and personalized service Handle check-in/check-out processes efficiently, ensuring accurate billing and documentation Manage room reservations, cancellations, and guest inquiries through phone, email, and in person Coordinate with housekeeping and other departments to ensure rooms are ready and guest requests are fulfilled promptly Maintain guest records, update the property management system (PMS), and prepare daily reports Assist in arranging heritage tours, cultural programs, transport, and concierge services Address guest complaints or concerns courteously and escalate issues when necessary Uphold the heritage hotel's decorum, etiquette, and grooming standards at all times
Required Skills & Competencies

Excellent communication and interpersonal skills Pleasant personality, courteous and guest-oriented attitude Proficiency in front office software / PMS and MS Office Strong organizational and multitasking abilities Ability to remain calm under pressure and resolve issues diplomatically Knowledge of local culture, heritage, and attractions (preferred)
Qualifications

Graduate / Diploma in Hotel Management or Hospitality Minimum 1-3 years of experience in front office or guest relations (preferably in heritage or boutique hotels) Fluency in English and local language; additional foreign language is a plus
Personal Attributes

Warm, professional demeanor with a passion for heritage and cultural hospitality Attention to detail and commitment to maintaining the hotel's image and standards Team player with high integrity and discretion
Job Types: Full-time, Permanent

Pay: From ?20,000.00 per month

Benefits:

Food provided Leave encashment Paid sick time Provident Fund
Work Location: In person