Job Description

Duties:

Manage day-to-day service operations, including logging service requests and assigning them to engineers. Maintain accurate records of service calls and prepare regular reports for management. Prepare and submit service performance reports on a daily, weekly, and monthly basis to management. Participate in regular review meetings and contribute to the evaluation and improvement of service processes. Act as the central point of communication between customers and the technical team. Handle customer inquiries, complaints, and follow-ups with a focus on timely resolution and satisfaction. Guide walk-in customers through the service process, including charges, timelines, and required approvals. Coordinate with engineers to provide diagnostics, quotations, and updates to customers. Oversee branch inventory of tools, spare parts, and consumables to ensure service continuity. Maintain front-desk operations with professionalism, ensuring clear communication and organized service flow. Address and resolve any issues or disputes related to front-office operations, service charges, or communication.
Experience: Minimum 1 year experience required.

Job Type: Full-time

Pay: ?15,000.00 - ?18,000.00 per month

Work Location: Remote