Job Description

A hotel's front office serves as the guest's first and last point of contact, handling welcoming guests, managing check-in/out, reservations, payments, and inquiries, while also coordinating with housekeeping/maintenance, resolving complaints, and ensuring a seamless, positive experience through communication and efficient operations. Key duties include greeting guests, assigning rooms, handling special requests, processing bills, managing bookings, and acting as the central information hub for the hotel and local area, essentially creating the guest's entire stay impression. Core Duties & Responsibilities:

Guest Services:

Warmly welcoming guests and creating a positive first impression. Handling check-in/check-out efficiently, assigning rooms, and managing keys. Providing information about hotel amenities, services, and local attractions. Managing guest requests (e.g., transport, dietary needs, wake-up calls). Resolving complaints and issues promptly and professionally.

Reservations & Bookings:

Managing online, phone, and walk-in reservations. Optimizing room occupancy and managing availability. Confirming group bookings and arranging special services for VIPs.

Financial & Administrative:

Processing payments, handling cash, and managing guest accounts/folios. Maintaining accurate guest records and daily reports. Securing guest valuables in the safe.

Inter-Departmental Coordination:

Liaising with Housekeeping to ensure rooms are ready and clean. Coordinating with Maintenance for repairs. Communicating with Food & Beverage, Security, and other departments as needed.

Management & Training (for Managers):

Overseeing daily front desk operations and staff. Training and motivating front office staff. Ensuring compliance with hotel policies and procedures.
Key Skills Needed:Excellent communication & interpersonal skills, Problem-solving & conflict resolution, Attention to detail & multitasking, and Professionalism & a welcoming attitude.

Job Type: Full-time

Pay: ₹8,622.34 - ₹14,622.34 per month

Experience:

Hotel Front Office: 2 years (Required)
Work Location: In person