Job Description

Guest Check-in and Check-out:

Verifying reservations, processing payments, issuing room keys, and ensuring a smooth and efficient arrival and departure process.

Reservation Management:

Managing room bookings, cancellations, and modifications while maintaining accurate records.

Guest Services:

Providing information about hotel amenities, local attractions, and services. Handling guest requests and complaints, and ensuring guest satisfaction.

Communication:

Answering phone calls, responding to emails, and relaying messages to relevant staff.

Administrative Tasks:

Maintaining guest records, managing room inventory, and preparing reports.

Collaboration:

Coordinating with other hotel departments like housekeeping, maintenance, and concierge to ensure smooth operations and guest needs are met.
Essential Skills:

Communication Skills:

Excellent verbal and written communication skills are crucial for interacting with guests and other staff.

Customer Service Skills:

A strong focus on providing exceptional customer service and resolving guest issues effectively.

Organizational Skills:

Ability to manage multiple tasks, prioritize work, and maintain accurate records.

Technical Skills:

Proficiency in using hotel management software and other relevant systems.

Problem-Solving Skills:

Ability to handle guest complaints and resolve issues efficiently.
Job Type: Full-time

Pay: ?13,000.00 - ?15,000.00 per month

Language:

English (Preferred)
Work Location: In person