Job Description

Job Title:

Front Office Associate (Male)

Department:

Front Office

Job Summary

The Front Office Associate is responsible for delivering exceptional guest service by managing front desk operations, handling guest check-ins and check-outs, and responding to guest inquiries efficiently. This role plays a key part in creating a welcoming first impression and ensuring a pleasant stay for all guests.

Key Responsibilities

Welcome guests warmly and assist with check-in and check-out procedures Handle guest reservations, cancellations, and room allocations Provide accurate information about hotel services, facilities, and local attractions Answer phone calls, emails, and guest inquiries promptly and professionally Coordinate with housekeeping, maintenance, and other departments to meet guest needs Handle guest complaints and service recovery in a courteous and timely manner Maintain guest records and process payments and billing accurately Ensure front desk area is clean, organized, and presentable at all times Follow hotel policies, procedures, and safety standards
Qualifications & Requirements

Diploma or degree in Hotel Management or related field preferred Excellent verbal and written communication skills Strong customer service and interpersonal skills Ability to work flexible shifts, including nights, weekends, and holidays
Skills & Competencies

Guest-focused mindset Multitasking and problem-solving abilities Attention to detail and accuracy Professional appearance and demeanor Teamwork and coordination skills 0-1 years of experience in Front office for Hotel Industry
Working Conditions

Shift-based role, including night shifts Standing for extended periods High level of guest interaction in a fast-paced environment
Job Types: Full-time, Permanent, Fresher

Pay: ?14,000.00 - ?16,000.00 per month

Benefits:

Food provided Provident Fund
Experience:

Hospitality: 1 year (Required)
Language:

English (Required)
Shift availability:

Day Shift (Preferred) Night Shift (Preferred) Overnight Shift (Preferred)
Work Location: In person