Job Description

The Front Office Associate is responsible for delivering exceptional guest service from arrival to departure. This role ensures smooth check-in/check-out operations, efficient guest handling, accurate billing, and professional communication while maintaining the hotel's service standards and brand reputation.

Guest Services

Welcome guests warmly and assist with check-in and check-out procedures. Ensure all guest requests, inquiries, and complaints are handled professionally and promptly. Maintain updated knowledge of hotel facilities, events, promotions, and local attractions. Assist guests with transportation, luggage coordination, and concierge-related services. Ensure VIP guest handling, rooming, and amenities are coordinated as per standards.

Front Desk Operations

Manage room reservations, cancellations, and amendments in the PMS. Allocate rooms based on guest preferences, availability, and operational requirements. Maintain accurate records of room status, occupancy, and guest details. Perform cashiering duties including billing, posting charges, settlements, and maintaining cash float. Ensure compliance with SOPs for registration, key control, safety, and data confidentiality.

Communication & Coordination

Coordinate with Housekeeping for room readiness and discrepant rooms. Liaise with F&B, Banquets, Engineering, and Security for smooth guest experiences. Maintain proper handover between shifts with detailed updates on guest requests and pending tasks. Attend briefing, training, and departmental meetings as scheduled.

Quality & Compliance

Maintain the lobby and front desk area in a clean, organised, and guest-friendly manner. Adhere to grooming standards and present a professional appearance at all times. Follow safety, security, and emergency procedures including fire drills and evacuation protocols. Maintain confidentiality of guest information and uphold company policies.
Job Types: Full-time, Fresher

Pay: ?10,000.00 - ?15,000.00 per month

Benefits:

Food provided Paid time off
Work Location: In person