Job Description

The Front Office Associate is responsible for providing exceptional guest service at the reception desk, ensuring smooth check-in and check-out procedures, handling guest inquiries, and maintaining the front office's overall operational efficiency and professional appearance.

Key Responsibilities:

Guest Handling:

Welcome guests with a warm and professional attitude. Perform check-in and check-out procedures efficiently. Handle guest requests, concerns, and complaints promptly and courteously. Provide accurate information about hotel facilities, services, and local attractions.

Reservation & Registration:

Manage room reservations (walk-ins, online, or via phone). Maintain accurate guest records and update the hotel management system accordingly.

Communication & Coordination:

Coordinate with housekeeping and other departments to ensure room readiness. Relay messages and information accurately between departments and to guests.

Cashiering & Billing:

Handle cash and card transactions, generate invoices, and maintain billing records. Ensure proper accounting and cash handling procedures.

Safety & Compliance:

Follow all safety and security procedures. Ensure guest data is handled confidentially and per hotel policies.

Administrative Support:

Maintain cleanliness and organization at the front desk. Prepare daily reports and assist in shift handovers.
Job Type: Full-time

Pay: ?11,000.00 - ?15,000.00 per month

Benefits:

Food provided Paid time off
Work Location: In person