Job Description

Classic Sarovar Portico, Thiruvananthapuram - a boutique hotel from Sarovar Group of Hotels offering a splendid stay experience to business and leisure travelers. Sarovar Hotels has redefined hospitality through its 140 Hotels in 85 Destinations Across India, Nepal and Africa.

Job Decription

Guest Check-in and Check-out:

Efficiently and courteously process guest arrivals and departures, including verifying reservations, assigning rooms, and handling payments.

Reservation Management:

Manage online, phone, and in-person room reservations, cancellations, and modifications, maintaining accurate records.

Guest Services:

Provide information about hotel facilities, services, and local attractions, addressing guest inquiries and requests promptly and professionally.

Communication:

Answer phone calls, respond to emails and messages, and relay information to other departments as needed.

Payment Processing:

Handle cash, credit card transactions, and other payment methods, ensuring accuracy and security.

Room Management:

Coordinate with housekeeping to ensure rooms are clean and prepared for guests, and manage room inventory and discrepancies.

Problem Solving:

Address guest complaints and issues effectively and efficiently, striving to exceed guest expectations.

Upselling:

Promote hotel amenities, services, and special offers to enhance the guest experience and potentially increase revenue.

Maintaining Front Desk Area:

Ensure the front desk area is clean, organized, and welcoming.

Collaboration:

Work closely with other hotel departments (housekeeping, concierge, etc.) to ensure seamless guest service and satisfaction.

Security:

Follow hotel security procedures and report any accidents, injuries, or unsafe conditions.

Reporting:

Prepare reports on occupancy, revenue, and other relevant data as required.
Required Skills and Qualifications:

Excellent Communication and Interpersonal Skills:

Ability to communicate effectively with guests and colleagues.

Customer Service Orientation:

A genuine desire to assist guests and provide exceptional service.

Problem-Solving Abilities:

Ability to identify and resolve guest issues efficiently and effectively.

Organizational Skills:

Ability to manage multiple tasks and prioritize effectively.

Attention to Detail:

Accuracy in handling reservations, payments, and guest information.

Positive Attitude and Professionalism:

Ability to maintain a positive and helpful demeanor in all interactions.

Teamwork:

Ability to work effectively as part of a team to achieve common goals. Education: Diploma or Degree in Hotel Management. Experience: 1 -2 Years (Freshers with Hotel Management background can apply.)
Job Types: Full-time, Permanent

Pay: ₹12,000.00 - ₹17,000.00 per month

Benefits:

Food provided Paid time off Provident Fund
Schedule:

Rotational shift
Supplemental Pay:

Yearly bonus
Work Location: In person