Job Description

Roles & Responsiblities :

Welcome and greet guests in a warm and professional manner Assist guests with check-in and check-out procedures Provide information about hotel facilities, services, and local attractions Handle guest inquiries and requests, including room preferences and special arrangements Ensure accurate billing and process payments from guests Coordinate with housekeeping and other departments to address guest needs Respond to guest feedback and resolve issues in a timely and satisfactory manner Maintain a neat and organized front desk area Answer phone calls and direct inquiries to the appropriate department Contribute to a positive and welcoming atmosphere for guests

Requirements and Skills

Previous experience in hospitality, customer service, or a related field is a plus Excellent communication and interpersonal skills Attention to detail and organizational abilities Ability to handle guest issues with professionalism and empathy Knowledge of hotel reservation systems and point-of-sale software is a plus Flexibility to work evenings, weekends, and holidays as needed High school diploma or equivalent Problem-solving skills and the ability to handle multitasking in a fast-paced environment Eagerness to contribute to a positive guest experience Team player with a Guest-focused mindset.
Keys & Skills :

Clear communication:

Being able to speak clearly and courteously and convey information to ensure guests understand procedures, services, and expectations.

Active listening:

Understanding what guests are asking for, even when they don't say it directly, helps prevent misunderstandings and resolves issues early.

Multitasking and organization:

Managing multiple tasks at once, like checking in guests, updating reservations, answering calls, and coordinating with staff.

Conflict resolution:

The ability to stay calm, offer practical solutions, and maintain professionalism shapes the way guests remember their stay.

Professionalism and patience:

Guests notice tone, timing, and demeanor, making consistency and self-awareness an important part of front desk associates' job.

Language skills:

Speaking multiple languages or even understanding key phrases makes communication smoother, and guests feel more "seen" and cared for.

Cultural awareness:

Recognizing different cultures, customs, expectations, and communication styles helps avoid misunderstandings and build real connections.
Job Type: Full-time

Pay: ?17,000.00 - ?18,000.00 per month

Benefits:

Food provided Health insurance Paid sick time Paid time off Provident Fund
Application Question(s):

1 Year of Experience is Mandatory Only Male Candidate Is Required & Should be flexible with Night Shifts
Language:

English, Kannada, Hindi (Preferred)
Work Location: In person