Job Description

The Front Office Associate is responsible for creating a positive guest experience by efficiently handling check-ins, check-outs, reservations, and guest inquiries. The role requires excellent communication, customer service, and problem-solving skills to ensure guest satisfaction and smooth hotel operations.

Key Responsibilities:

Greet guests warmly upon arrival and ensure a smooth check-in and check-out process. Handle reservations, cancellations, and modifications accurately in the hotel system. Respond to guest inquiries regarding rooms, services, amenities, and local attractions. Manage phone calls, emails, and messages professionally and promptly. Coordinate with housekeeping and other departments to ensure room readiness and guest requests are fulfilled. Maintain guest records, billing information, and process payments securely. Address and resolve guest complaints or issues courteously and escalate to supervisors if necessary. Ensure the front desk area is clean, organized, and welcoming at all times. Uphold hotel policies, procedures, and safety standards.

Qualifications & Skills:

Bachelor's degree/diploma in Hospitality Management or equivalent preferred. Prior experience in front office or customer service roles is an advantage. Proficiency in hotel management software (PMS) and MS Office. Strong communication and interpersonal skills. Professional appearance and positive attitude. Ability to multitask, work under pressure, and handle guest concerns tactfully. Flexibility to work in shifts, including weekends and holidays.
Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹20,000.00 per month

Benefits:

Cell phone reimbursement Food provided Paid sick time * Provident Fund