Job Description

The Front Office Associate is responsible for delivering exceptional guest service at the reception desk, ensuring smooth check-in/check-out procedures, handling guest inquiries, and maintaining a welcoming atmosphere in line with hotel standards.

Key Responsibilities:

Welcome guests warmly and assist with check-in and check-out procedures. Handle guest queries, requests, and complaints courteously and efficiently. Manage reservations, room allocations, and cancellations in the PMS (Property Management System). Coordinate with housekeeping and other departments for seamless guest service. Maintain guest records and ensure accurate billing and payment handling. Provide information about hotel services, facilities, and local attractions. Handle phone calls, emails, and messages professionally. Ensure the lobby and reception areas are neat, organized, and guest-ready. Follow SOPs, grooming standards, and company policies at all times. Assist in upselling rooms and hotel facilities to maximize revenue.

Qualifications & Skills:

Graduate/Diploma in Hotel Management or equivalent (preferred). Previous front office or guest service experience (advantageous). Good communication skills in English and local language. Knowledge of hotel PMS software (IDS, Opera, etc.) is an added advantage. Pleasant personality with strong interpersonal and problem-solving skills. Ability to work under pressure and handle multiple tasks.

Physical Requirements:

Ability to stand for long hours during shifts. Professional grooming and presentation standards.

Career Path:

Front Office Associate ? Front Office Supervisor ? Duty Manager ? Front Office Manager ? Rooms Division Manager

Do you also want me to make a

short version (2-3 lines)

for quick

job postings/advertisements

like I did for other roles?

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹18,000.00 per month

Benefits:

Cell phone reimbursement Food provided Paid sick time * Provident Fund