Job Description

The Front Office Associate is responsible for providing a warm welcome, smooth check-in/check-out, and excellent guest service throughout their stay. The role requires proficiency in

Kannada

along with English/Hindi to effectively interact with local and regional guests, ensuring clear communication and a memorable guest experience.

Key Responsibilities:

Guest Services

Welcome and greet guests warmly upon arrival. Handle check-in and check-out processes efficiently. Assist guests with inquiries, requests, and complaints in a professional manner. Communicate fluently in

Kannada

to cater to regional guests.

Reservation & Front Desk Operations

Manage reservations, room allocations, and guest records. Update and maintain PMS (Property Management System) with accuracy. Handle phone calls, emails, and guest messages promptly.

Cashiering & Billing

Process payments, invoices, and billing accurately. Manage foreign currency exchange (if applicable). Maintain cash float and daily reports.

Coordination

Coordinate with housekeeping, F&B, and other departments for smooth guest services. Report maintenance issues and guest feedback to the concerned team.

Compliance & Standards

Follow hotel policies, safety, and security procedures. Uphold grooming standards and maintain a professional appearance.

Skills & Competencies:

Mandatory:

Proficiency in

Kannada

(spoken & understanding). Fluency in English and Hindi preferred. Excellent communication and interpersonal skills. Customer service-oriented with a positive attitude. Ability to multitask and work under pressure.
Job Type: Full-time

Pay: ₹12,000.00 - ₹15,000.00 per month

Benefits:

Cell phone reimbursement Food provided Paid sick time * Provident Fund