Job Description

Job Summary:

We are seeking a courteous, professional, and well-groomed

Front Office Associate

to join our team in

Gangtok, Sikkim

. The ideal candidate will be responsible for handling front desk operations, guest relations, check-ins/check-outs, and ensuring a smooth and welcoming experience for all guests.

Key Responsibilities:

Greet guests upon arrival with a warm and welcoming attitude Manage the check-in and check-out process efficiently and accurately Answer incoming calls, respond to guest inquiries, and provide information about the hotel and local attractions Handle reservations, cancellations, and modifications in the system Coordinate with housekeeping and other departments to fulfill guest requests Maintain the front desk area in a clean and organized manner Manage billing and payment processes Assist with administrative tasks and basic record keeping Uphold the hotel's policies, procedures, and brand standards

Qualifications & Skills:

Bachelor's degree or diploma in Hospitality or related field preferred Good communication skills in English and Hindi (knowledge of local languages like Nepali or Bhutia is a plus) Proficient in MS Office and hotel management software (e.g., IDS, Opera, or equivalent) Pleasant personality and good grooming standards Strong interpersonal and problem-solving skills Ability to work in shifts, including weekends and holidays Freshers with a hospitality internship background are encouraged to apply

Perks & Benefits:

Salary: ?8,000 - ?10,000 per month Accommodation and meals (if applicable) Training and career development opportunities Employee discounts on hotel services Scenic work environment in the heart of Gangtok
Job Type: Permanent

Pay: ?8,000.00 - ?10,000.00 per month

Benefits:

Food provided
Language:

Hindi (Preferred) English (Preferred)
Work Location: In person