Job Description

Job Summary

The Front Office Assistant is responsible for handling front desk operations, welcoming guests/visitors, managing inquiries, and providing administrative support to ensure smooth daily operations and excellent customer service.

Key Responsibilities

Greet guests and visitors in a polite, professional, and friendly manner Handle check-in and check-out procedures (for hotels/resorts) Answer phone calls, emails, and front desk inquiries promptly Maintain guest records, reservation details, and front office documentation Coordinate with housekeeping, maintenance, and other departments Handle billing, cash transactions, and basic accounting entries if required Assist in preparing reports, registers, and daily front office logs Resolve guest complaints courteously and escalate when necessary Maintain cleanliness and organization of the front desk area Follow company policies, SOPs, and safety procedures

Qualifications & Skills

Minimum qualification: Plus Two / Diploma / Graduate Prior experience in front office or customer service preferred Good communication skills in English (additional languages an advantage) Basic computer knowledge (MS Office, PMS software preferred) Pleasant personality with a customer-oriented attitude Ability to multitask and work under pressure Willingness to work in shifts (for hotel/resort operations)

Experience

Fresher or

1-2 years

of experience in a similar role

Key Competencies

Customer service excellence Communication & interpersonal skills Problem-solving ability Time management Team coordination
Job Types: Full-time, Permanent, Fresher

Pay: ?12,000.00 - ?15,000.00 per month

Benefits:

Food provided
Work Location: In person