Job Description

Job Summary:

The Front Office Assistant will be responsible for providing a warm, professional, and efficient welcome to all guests, ensuring smooth check-in/check-out procedures, handling guest queries, and coordinating with various departments to deliver excellent guest service in line with the standards of a four-star hotel.

Key Responsibilities:

Greet guests courteously upon arrival and assist with check-in and check-out procedures. Manage reservations, room allocations, and cancellations efficiently using the Property Management System (PMS). Handle telephone calls, emails, and guest inquiries promptly and professionally. Ensure accurate billing and payment collection in compliance with hotel procedures. Maintain up-to-date knowledge of hotel facilities, services, promotions, and local attractions. Handle guest complaints and resolve issues effectively, escalating to supervisors when required. Coordinate with housekeeping, F&B, and other departments for smooth guest services. Monitor the lobby area to ensure cleanliness, order, and guest comfort. Maintain confidentiality of guest information and adhere to hotel policies on data protection. Assist in upselling hotel facilities and services to maximize revenue. Prepare and maintain required reports, records, and logs as per front office standards.

Qualifications & Skills:

Graduate/Diploma in Hotel Management or related field preferred.

Prior experience in Front Office/Reception in a 3-star or 4-star hotel is desirable.

Excellent communication skills in English (knowledge of other languages is an added advantage). Strong interpersonal and guest service skills. Proficiency in hotel management software (PMS) and MS Office. Ability to work under pressure and in rotating shifts. Presentable, well-groomed, and professional appearance.

Key Attributes:

Guest-oriented and service-minded. Positive attitude and team player. Problem-solving and conflict resolution skills. Attention to detail with strong organizational ability. Flexibility to work in shifts, weekends, and holidays.
Job Type: Full-time

Pay: ₹15,000.00 - ₹18,000.00 per month

Benefits:

Flexible schedule Food provided Health insurance
Work Location: In person