Job Description

Key Responsibilities

Welcome guests with a friendly and professional attitude. Handle check-in and check-out processes efficiently. Manage room reservations, cancellations, and modifications. Answer guest queries through phone, email, and in person. Coordinate with Housekeeping and other departments for room status updates. Handle guest complaints professionally and escalate when required. Maintain accurate guest records, billing, and folio posting. Process payments (cash, card, UPI, etc.) and issue receipts. Assist guests with information about hotel facilities, local attractions, and services. Monitor the lobby area to ensure cleanliness and guest comfort. Follow standard operating procedures and hotel policies. Maintain confidentiality of guest information at all times.

Skills & Competencies

Excellent communication and interpersonal skills. Strong customer service attitude. Basic computer skills (PMS knowledge preferred). Ability to multitask and handle pressure during busy hours. Professional grooming and positive attitude.

Qualifications & Experience

Degree in Hotel Management or any discipline. Freshers or 0-2 years of experience in Front Office (hotel experience preferred). Knowledge of hotel software (IDS, Opera, or similar) is an added advantage.
Job Types: Full-time, Permanent

Pay: ₹12,000.00 - ₹18,000.00 per month

Benefits:

Food provided Paid time off
Ability to commute/relocate:

Kollam, Kerala: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)
Application Question(s):

Do you have any experience in Hotels or Resorts? How many years of experience do you have in Hotels or Resorts?
Location:

Kollam, Kerala (Preferred)
Work Location: In person