Job Description

Guest/Client Interaction:

Greeting visitors, answering phones, directing inquiries, providing information, and creating a positive atmosphere.

Check-in/Check-out:

Efficiently processing guest arrivals and departures, assigning rooms, handling payments, and issuing keys.

Reservations:

Managing bookings, modifications, and cancellations, ensuring accurate record-keeping.

Communication:

Screening calls, taking messages, responding to emails, and relaying information between guests and staff.

Administrative Support:

Organizing files, managing mail, ordering supplies, data entry, and maintaining office security.

Problem Solving:

Addressing guest complaints, resolving issues, and fulfilling special requests promptly.

Coordination:

Liaising with housekeeping, maintenance, and other departments to meet guest needs.

Financial Handling:

Processing payments, managing cash floats, and balancing cash drawers.
Job Types: Full-time, Permanent

Benefits:

Food provided Provident Fund
Work Location: In person