Job Description

Duties & Responsibility

:

Welcome and greet guests in a warm and professional manner Assist guests with check-in and check-out procedures Provide information about hotel facilities, services, and local attractions Handle guest inquiries and requests, including room preferences and special arrangements Ensure accurate billing and process payments from guests Coordinate with housekeeping and other departments to address guest needs Respond to guest feedback and resolve issues in a timely and satisfactory manner Maintain a neat and organized front desk area Answer phone calls and direct inquiries to the appropriate department Contribute to a positive and welcoming atmosphere for guests.

Requirements and Skills:

Previous experience in hospitality, customer service, or a related field is a plus Excellent communication and interpersonal skills Attention to detail and organizational abilities Ability to handle guest issues with professionalism and empathy Knowledge of hotel reservation systems and point-of-sale software is a plus Flexibility to work evenings, weekends, and holidays as needed High school diploma or equivalent Problem-solving skills and the ability to handle multitasking in a fast-paced environment Eagerness to contribute to a positive guest experience Team player with a customer-focused mindset
Job Type: Full-time

Pay: ?10,000.00 - ?12,000.00 per month

Schedule:

Day shift Morning shift Rotational shift
Supplemental Pay:

Overtime pay
Experience:

Accounting: 3 years (Preferred) total work: 5 years (Preferred)
Work Location: In person