Job Description

uest Services:

Greet visitors and guests professionally, answer inquiries, and direct them to the appropriate departments or individuals.

Reception Management:

Maintain a clean, tidy, and presentable reception area, ensuring all necessary materials and stationery are available.

Communication:

Handle and screen incoming phone calls, forward calls, and take messages.

Reservations & Check-in/Check-out:

Manage reservations, process guest check-ins and check-outs, and assist with any changes to bookings.

Administrative Tasks:

Assist with administrative duties such as data entry, filing, managing incoming and outgoing mail, and maintaining visitor logs.

Payment Processing:

Handle payments and present bills to customers during check-out.

Record Keeping:

Maintain accurate records of guest information, bookings, and hotel occupancy or office activity.

Coordination:

Liaise with internal departments to ensure guest requests and operational needs are met efficiently.
Essential Skills & Competencies:

Customer Service:

Ability to provide a high level of customer service and handle challenging situations with professionalism.

Communication:

Strong verbal and written communication skills for interacting with guests and staff.

Organization:

Excellent organizational skills to manage multiple tasks and maintain a structured front desk.

Technical Proficiency:

Familiarity with office management software and hotel property management systems (PMS) is often required.

Multitasking & Time Management:

Ability to handle various tasks simultaneously and manage time effectively to ensure smooth operations.

Attention to Detail:

A keen eye for detail to ensure accuracy in record-keeping and administrative tasks.
Job Types: Full-time, Permanent

Pay: From ?15,000.00 per month

Benefits:

Food provided Life insurance Provident Fund
Work Location: In person

Application Deadline: 30/08/2025
Expected Start Date: 08/09/2025