Job Description

A Hotel Front Desk Receptionist is responsible for providing excellent customer service to guests, managing reservations and check-ins/outs, and answering inquiries. They also handle payments, resolve issues, and maintain a welcoming environment. Key Responsibilities:

Guest Relations:

Greet guests warmly, check them in and out, and address any questions or concerns.

Reservations:

Manage online and phone reservations, and make necessary changes.

Check-in/Check-out:

Allocate rooms, provide keys, and process payments for lodging and services.

Information Hub:

Provide information about the hotel, local attractions, and amenities.

Concierge Services:

Assist guests with requests for transportation, local recommendations, and event bookings.

Administrative Tasks:

Maintain guest records, handle phone calls, and perform other administrative duties.

Problem Solving:

Respond to guest complaints and escalate issues as needed.

Payment Processing:

Accept and process payments for various hotel services.

Upselling:

Suggest additional services or room upgrades to guests, when appropriate.
Skills and Qualities:

Excellent customer service and communication skills. Proficiency in using hotel management software. Ability to handle cash transactions and process payments. Strong organizational skills and attention to detail. Ability to handle multiple tasks simultaneously. Professional appearance and demeanor. Ability to remain calm and composed under pressure. Flexibility to work various shifts, including weekends and holidays.
Job Types: Full-time, Permanent

Pay: ₹10,000.00 - ₹12,000.00 per month

Benefits:

Food provided Health insurance Paid sick time Provident Fund
Schedule:

Day shift Morning shift Night shift Rotational shift
Ability to commute/relocate:

Siliguri, West Bengal: Reliably commute or planning to relocate before starting work (Required)
Education:

Diploma (Required)
Experience:

Hotel management: 3 years (Required)
Language:

English (Required) Hindi (Required) Bengali (Preferred) Nepali (Preferred)
Shift availability:

Day Shift (Required) Night Shift (Required) Overnight Shift (Required)
Work Location: In person

Expected Start Date: 15/05/2025