Job Description

Core responsibilities

Guest services:

Greet guests warmly, assist with luggage, and provide information about hotel facilities and local attractions.

Check-in and check-out:

Efficiently process check-ins by verifying guest information and assigning rooms, and handle check-outs by preparing bills and processing payments.

Reservations:

Manage incoming calls and online bookings, making and modifying reservations as needed.

Communication:

Answer and direct phone calls, handle guest inquiries, and act as a liaison between guests and other hotel departments.

Problem resolution:

Address and resolve guest complaints and issues in a professional and timely manner to ensure guest satisfaction.
Administrative and financial duties

Cash and payment processing:

Handle cash transactions, process credit card payments, and ensure all guest charges are posted accurately.

Record keeping:

Maintain accurate guest records and manage hotel management software.

Front desk maintenance:

Keep the reception area clean, organized, and presentable.
Additional tasks

Concierge services:

Arrange for services like wake-up calls, taxi bookings, or booking tickets for local events.

Coordination:

Liaise with other departments, such as housekeeping and maintenance, to ensure rooms are ready and guest needs are met.

Other duties:

Perform administrative tasks like filing, photocopying, and managing mail and packages.
Job Types: Full-time, Permanent

Pay: ₹10,000.00 - ₹14,000.00 per month

Benefits:

Food provided Paid time off Provident Fund
Ability to commute/relocate:

Itanagar, Arunachal Pradesh: Reliably commute or planning to relocate before starting work (Required)
Education:

Diploma (Preferred)
Experience:

Hotel: 2 years (Required)
Language:

English (Required) Hindi (Required) Assamese (Preferred)
Shift availability:

Day Shift (Required) Night Shift (Required) Overnight Shift (Required)
Work Location: In person