Job Description

We are seeking a well-groomed, energetic, and customer-focused

Front Desk Executive

to be the face of our high-end night club in Goa. The ideal candidate will provide a warm welcome to guests, manage reservations and guest queries efficiently, and ensure a seamless and premium guest experience from arrival to exit.

Key Responsibilities:

Greet and welcome guests with a positive and professional attitude. Manage guest check-ins and check-outs efficiently. Handle guest inquiries, walk-ins, and reservations (via phone, email, and in person). Maintain accurate guest records and update the club's reservation system. Coordinate with security, floor staff, and management to ensure smooth entry and seating. Monitor guest list, VIP entries, and special bookings. Manage cloakroom or guest belongings if required. Address and resolve customer complaints or escalate to management when necessary. Ensure the front desk area is neat, organized, and presentable at all times. Maintain confidentiality of guest information. Assist in promotional events, loyalty programs, or feedback collection when assigned.

Requirements:

Proven experience as a Front Office Executive / Guest Relations Executive in the hospitality or nightlife industry preferred. Excellent communication and interpersonal skills. Well-groomed with a pleasant personality and strong customer-service orientation. Comfortable working night shifts, weekends, and holidays. Proficiency in English and Hindi; knowledge of local languages is an advantage. Familiarity with POS systems and basic computer skills. Ability to work under pressure in a fast-paced environment.

Work Environment & Schedule:

Evening & Night shifts Fast-paced, high-energy environment with live entertainment and crowd management Location: Prominent night club in Goa

Salary & Benefits:

Competitive salary based on experience Incentives and performance-based bonuses Staff meals and transportation (if applicable) Opportunity to grow within the nightlife and hospitality industry
Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

Food provided Provident Fund
Language:

English (Preferred) Hindi (Preferred)
Work Location: In person