The front desk manager would be required to handle booking calls, guest check-ins and check-outs, coordinating with all departments of the resort for smooth functioning of overall operations and guest experience. Maintaining accounts and further reporting to the resort manager would also be an essential part of the profile. Control of front desk tidiness and availability of all necessary stationery and material including pens, forms and informative leaflets. Ensuring timely and accurate customer service. Handling complaints and specific guest requests. Monitoring stock and ordering office supplies and troubleshooting emergencies Managing mail distribution.
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