The Front Desk Executive is the face of Thalassa Beach Boutique Resort and is responsible for creating a warm, professional, and memorable first impression for all guests. This role ensures smooth check-in/check-out operations, handles guest queries, maintains professional communication, and supports overall guest satisfaction according to hospitality standards.
Key Responsibilities: Guest Service & Operations
Welcome guests with a warm, friendly, and professional attitude.
Perform check-in and check-out procedures efficiently.
Manage guest reservations, cancellations, and room assignments.
Assist guests with information about the resort facilities, local attractions, and services.
Coordinate with housekeeping, F&B, and other departments for guest requirements.
Address guest complaints or concerns promptly and escalate when necessary.
Ensure the lobby and front desk area are clean, presentable, and well-organized.
Communication & Coordination
Handle phone calls, emails, and WhatsApp/online inquiries in a courteous and timely manner.
Maintain clear communication with all departments for guest requests and operational needs.
Update guest profiles, preferences, and feedback in the PMS system.
Cashiering & Documentation
Maintain accurate billing, process payments, and ensure proper cash handling.
Prepare daily front desk reports and handovers.
Ensure compliance with check-in documentation requirements (ID proofs, registration cards, etc.).
Skills & Competencies
Strong communication and interpersonal skills.
Professional grooming and customer-centric attitude.
Ability to multitask in a fast-paced hospitality environment.
Problem-solving abilities with a positive approach.
Proficiency in PMS (Property Management System) preferred.
Good knowledge of English and Hindi; Konkani/other languages are an added advantage.
Qualifications & Experience
Minimum HSC or Diploma in Hospitality / Hotel Management preferred.
1-3 years of experience in Front Office/Guest Relations in hotels or resorts.
Freshers with excellent communication and personality may also apply.
Work Conditions
Rotational shifts, weekends, and festival/holiday working as per resort operations.
Uniform and grooming standards are to be followed strictly.
Job Type: Permanent
Pay: ?18,000.00 - ?25,000.00 per month
Benefits:
Provident Fund
Work Location: In person
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