Job Description

Responsibilities and Duties :- Overseeing the customer service process.- Resolving customer complaints brought to your attention.- Planning the training and standardization of service delivery.- Conducting quality assurance surveys with customers and providing feedback to the senior management.- Build a culture of ownership and empowerment within TeamCompetencies:Customer Support :Knowledge and Skills Required Communication Skills :- Excellent communication skills (written and verbal)- Ability to communicate correctly and clearly with all customers- Excellent documentation skills- Good comprehension skills ability to clearly understand and state the issues customers present- Ability to concentrate follow customers issues without distraction to resolution- Good composition skills ability to compose a grammatically correct, concise, and accurate written response- Work successfully in a team environment as well as independentlyCustomer Focus :- Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment- Ability to empathize with and prioritize customer needs- Demonstrates interpersonal skills with a diverse customer base- Demonstrates conflict resolution, negotiation, and de-escalation skills- Demonstrates ownership to resolve challenging customer issues, escalating when necessary- Ability to determine customer needs and provide appropriate solution (ref:updazz.com)

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