Manage incoming and outgoing calls in a professional manner
Respond to customer inquiries complaints and concerns with a problem-solving mindset
Long customer interactions and track follow-ups
Offer timely and relevant solutions to resolve customer issues
Collabrate with team members to esclate and address more complex concerns
Meet key performance metrics including call handling time customer satisfaction and resolution rates.
Job Types: Full-time, Permanent
Pay: ?9,535.24 - ?18,594.71 per month
Benefits:
Provident Fund
Work Location: In person
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