Fresher Customer Care Executive
Year Salt Lake, Kolkata, West Bengal, India
Job Description
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Key Responsibilities:
- Customer Interaction:
- Handle inbound calls, emails, and live chat from customers.
- Provide timely and accurate information about products/services, pricing, and promotions.
- Address customer inquiries, concerns, and requests with a professional and friendly approach.
- Issue Resolution:
- Investigate and resolve customer issues, complaints, and disputes effectively.
- Collaborate with other departments to ensure prompt and satisfactory resolution.
- Documentation:
- Maintain detailed and accurate records of customer interactions, transactions, and feedback.
- Update customer information in the CRM system.
- Communication:
- Follow communication scripts and guidelines to ensure consistency and quality.
- Communicate clearly and concisely with customers, demonstrating empathy and understanding.
- Health insurance
- Rotational shift
- Performance bonus
- Higher Secondary(12th Pass) (Preferred)
- English (Required)
- Salt Lake, Kolkata, West Bengal (Required)
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Job Detail
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Job IdJD3240429
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSalt Lake, Kolkata, West Bengal, India
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EducationNot mentioned
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ExperienceYear