Basic Information

Ref Number
Req_00113456
Last day to apply
20-Feb-2024
Primary Location
NSEZ
Country
India
Job Type
Digital Solutions
Work Style
Hybrid, On Site

Description and Requirements

Main Responsibilities:

• 1 to 4 years of hands-on knowledge and technical experience of the following
• 
  Basic knowledge of switching ( Vlan , spanning 3 )
• 
  Basic knowledge of Routing
• CCNA trained is preferable & Certification would be an added advantage

Detailed Tasks / Roles: Day to Day Job:

• Work as a Day 1 Support Analyst.
• 
  Provide support, coordination and collaboration with Infrastructure teams for any IT system
• 
  Upgrades, changes and implementations (network services (WAN, WLAN, LAN and Security
• Support Network and VOIP infrastructure including management, maintenance and implementation including multiple OEM environments or mid-migration environments
• Configuring and installing various network devices and services (e.g., routers, switches, firewalls)

Additional

Required Skills to Perform the roles & Responsibilities:

• Spoken and written fluent French Required
• 
  Multi-year experience working in NOC or L1 OR L2 Network support is preferred
• 
  Presentation & demo skills, able to engage in client discussions during workshops
• 
  Team and action oriented
• 
  Proactive in prioritizing own workload
• 
  Open to learn in adjacent and emerging technologies platform
• 
  Excellent time management
• 
  Customer facing role with excellent communication skills
• Work Shift (IST): Canadian working hours (6:00 PM to 3:00 AM, 8:00 PM to 5:00 AM IST)

Education Qualifications: Bachelor\'s Degree (Btech, Science Graduate preferred)


EEO Statement


At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world\'s largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.


Equal Opportunity Employer


At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants\xe2\x80\x99 qualifications, merits, competence and performance without regard to any characteristic related to diversity.