Job Description

Key Responsibilities1. Business Development & Sales

Identify and develop new customers for

import & export freight services

Generate leads through calls, emails, meetings, references, and networking Convert enquiries into confirmed business Achieve monthly and quarterly

sales targets

2. Client Relationship Management

Maintain strong relationships with existing customers Understand client logistics requirements and provide suitable solutions Act as the main point of contact for commercial discussions Ensure customer satisfaction and repeat business

3. Pricing & Quotations

Prepare and share freight quotations for

Air / Sea / Customs / Transportation

Coordinate with operations, pricing, and vendors for competitive rates Follow up on quotations and negotiate commercial terms

4. Coordination with Internal Teams

Coordinate with

Operations, Documentation, and Accounts teams

Ensure smooth handover of confirmed shipments to operations Support resolution of billing or service-related issues

5. Market & Competitor Analysis

Track market trends, freight rates, and competitor activities Provide feedback to management on pricing and service improvements

6. Reporting & MIS

Maintain sales MIS, pipeline reports, and customer data Update CRM / Keka / internal systems regularly Share weekly and monthly sales performance reports

Dealing with shipping lines | export and import customer service in freight department

Job Type: Full-time

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

Paid sick time Paid time off Provident Fund
Work Location: In person