Job Description

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Job Summary:

As a Claims Account Specialist at Chase, you will be responsible for providing excellent customer service in a dynamic, fast-paced environment. Your role will involve finding solutions for our customers, demonstrating resilience, adaptability, and excellent communication skills. You will have the opportunity to work both independently and as part of a team, taking ownership of each customer interaction. This position offers a great opportunity for professional growth in a company that values diversity, equity, inclusion, integrity, and teamwork.

Job Responsibilities :

• Comfortable communicating with customers in a metrics-driven environment
• Ability to multi task between screens
• Demonstrate resiliency and extreme adaptability in a fast-paced environment
• Possess strong customer centricity
• Decision making skills to work efficiently with customer
• Demonstrate personal excellence including punctuality, integrity, and accountability
• Approach problems logically and with good judgment to ensure the appropriate customer outcome
• Effectively prioritize work to ensure efficiency
• Are required to abide by all applicable regulatory and department practices and procedures
• Have the ability to work independently and in a team environment
• Think critically and exercise independent judgement
• Flexible to work in Morning/Evening/rotational shifts and week off

Required qualifications, capabilities, and skills:

• Minimum of 1 year of customer interaction or customer support experience required, either by phone or face-to-face
• Minimum of 6 months computer experience required, utilizing multiple computer applications in a Windows-based environment
• High school diploma or GED required

Preferred qualifications, capabilities, and skills:

• Ability to multitask using a computer and simultaneously provide customer support
• Comfortable in a fast-paced, consistently changing environment
• Previous experience working in a Call Center, Banking or Finance industry
• Have a passion for helping people by solving problems, presenting, and explaining solutions

About Us:

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world\'s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants\' and employees\' religious practices and beliefs, as well as any mental health or physical disability needs.

About the Team: Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We\'re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

JPMorgan Chase