Job Description

Fraud Recovery Specialist I

Customer Focus

• Take ownership of each customer while empathizing and prioritizing customer needs

• Resolve conflicts and manage customer expectations

• Determine customer needs and provide appropriate solutions through relationship building

Communication Skills

• Effective verbal and written communication with both external and internal customers

• Document customer account activities thoroughly and concisely

• Engage in interactive dialogue with customers through active listening

Problem Solving Skills

• Approach problems logically and with good judgment to ensure the appropriate customer outcome

• Make appropriate decisions on behalf of the customer and bank quickly and effectively

• Effectively prioritize work to ensure efficiency

• Conduct research as needed

Analytical Skills

• Critical thinker and ability to exercise independent judgment

• Accuracy and attention to detail

• Required to abide by all applicable regulatory and department practices and procedures

Computer Skills

• Familiarity with multiple browsers, multiple tabs, window navigation and instant messenger tools

Our team members are dynamic. They seek opportunities to take initiative, adjust quickly to change, have a positive attitude, and take responsibility for results. They are able to deliver a great customer experience, even when handling challenging situations by offering customers alternative solutions and enhanced products
Work Schedule:

Work schedules will vary. Candidates must be willing to work schedules during our operating hours, which may include evenings and weekends. Specific information will be provided by the Recruiter.

Qualifications:

• Must be willing to work in an environment that requires phone-based customer interaction

• Minimum of one year of customer interaction or customer support experience strongly preferred by phone

• Proficiency with basic computer functions including, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment strongly preferred

• High School Diploma or equivalent required

Claims Fraud Specialist I

Customer Focus

• Take ownership of each customer while empathizing and prioritizing customer needs

• Resolve conflicts and manage customer expectations

• Determine customer needs and provide appropriate solutions through relationship building

Communication Skills

• Effective verbal and written communication with both external and internal customers

• Document customer account activities thoroughly and concisely

• Engage in interactive dialogue with customers through active listening

Problem Solving Skills

• Approach problems logically and with good judgment to ensure the appropriate customer outcome

• Make appropriate decisions on behalf of the customer quickly and effectively

• Effectively prioritize work to ensure efficiency

• Conduct research as needed

Analytical Skills

• Critical thinker and ability to exercise independent judgment

• Accuracy and attention to detail

• Required to abide by all applicable regulatory and department practices and procedures

Computer Skills

• Familiarity with multiple browsers, multiple tabs, window navigation and instant messenger tools

• Fluency in Windows Operating Systems and Microsoft Office tools

Work Schedule:

Work schedules will vary. Candidates must be willing to work schedules during our operating hours, which include evenings and weekends.
Qualifications:-

• Minimum of one year of customer interaction or customer support experience strongly preferred, either by phone or face to face

• Must be willing to work in an environment that requires 100% phone-based customer interaction

• Proficiency with basic computer functions including mouse and keyboard usage, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment strongly preferred

• High School Diploma or equivalent required

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs. The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment. As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law. Equal Opportunity Employer/Disability/Veterans