Job Description

Fraud Manager Mumbai About Barclays Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group. Risk and Control Objective Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards. Working Flexibly We\'re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers\' and clients\' needs. Whether you have family commitments or you\'re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility then please discuss this with the hiring manager. Introduction: Responsible for the support and management of both Plastic Fraud Strategy (India Debit Cards) and Non-Plastic Fraud Strategy (Corporate and/or Private Bank) for India and APAC countries which includes UAE Responsible for ensuring that timely fraud awareness and education is delivered to both staff and customers. This includes coverage of current trends, threats and fraud prevention advice to mitigate fraud. To act as a fraud SME within the business and across multiple jurisdictions. What will you be doing Responsible for the support and management of both Plastic Fraud Strategy (India Debit Cards) and Non-Plastic Fraud Strategy (Corporate and/or Private Bank) for India and APAC countries which includes UAE Responsible for ensuring that timely fraud awareness and education is delivered to both staff and customers. This includes coverage of current trends, threats and fraud prevention advice to mitigate fraud. To act as a fraud SME within the business (Corporate and Private Bank) and across multiple jurisdictions Build and develop relationships with Business stakeholders to ensure fraud risks are identified and mitigated whilst balancing fraud losses with customer experience. (NAPA Approvals) Contribute to the development of strategies to combat new risks and ensure delivery against loss forecasts/business appetite. Key point of contact to ensure Fraud Policy & Standards and Fraud Operations are kept fully up to date with latest trends Work closely with other areas as required to ensure controls and any appropriate system enhancements are in line with changes in fraud trends Support with the overall delivery of the fraud strategy for Global fraud management Help manage large ticket fraud incidents to coordinate with Internal // External stakeholders (E.g. Law enforcement / Regulators/ Peer banks) Key point of contact for all Fraud awareness material. Review and evaluate existing approach to Fraud awareness. Deliver changes and improvements as necessary. Support delivery of ad-hoc reports / responses to enquiries, including those which are regulatory related. What we\'re looking for: Responsible for the support and management of both Plastic Fraud Strategy (India Debit Cards) and Non-Plastic Fraud Strategy (Corporate and/or Private Bank) for India and APAC countries which includes UAE Responsible for ensuring that timely fraud awareness and education is delivered to both staff and customers. This includes coverage of current trends, threats and fraud prevention advice to mitigate fraud. To act as a fraud SME within the business (Corporate and Private Bank) and across multiple jurisdictions Build and develop relationships with Business stakeholders to ensure fraud risks are identified and mitigated whilst balancing fraud losses with customer experience. (NAPA Approvals) Contribute to the development of strategies to combat new risks and ensure delivery against loss forecasts/business appetite. Key point of contact to ensure Fraud Policy & Standards and Fraud Operations are kept fully up to date with latest trends Work closely with other areas as required to ensure controls and any appropriate system enhancements are in line with changes in fraud trends Support with the overall delivery of the fraud strategy for Global fraud management Help manage large ticket fraud incidents to coordinate with Internal // External stakeholders (E.g. Law enforcement / Regulators/ Peer banks) Key point of contact for all Fraud awareness material. Review and evaluate existing approach to Fraud awareness. Deliver changes and improvements as necessary. Support delivery of ad-hoc reports / responses to enquiries, including those which are regulatory related. Skills that will help you in the role: Prior knowledge or experience within a fraud strategy and/or analysis role Proficiency in managing Fraud risk management tools Presentation skills Knowledge in Excel Where will you be working Mumbai Be More at Barclays At Barclays, each day is about being more - as a professional, and as a person. \'Be More @ Barclays\' represents our core promise to all current and future employees. It\'s the characteristic that we want to be associated with as an employer, and at the heart of every employee experience. We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances. Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance. Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are. Interested and want to know more about Barclays Visit home.barclays/who-we-are/ for more details. Our Values Purpose and Values We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term. Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship. Respect We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone\'s contribution. Integrity We operate with honesty, transparency and fairness in all we do. Service We act with empathy and humility, putting the people and businesses we serve at the centre of what we do. Excellence We champion innovation, and use our energy, expertise and resources to make a positive difference. Stewardship We prize sustainability, and are passionate about leaving things better than we found them. Our Diversity We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals. Our Benefits Our customers are unique. The same goes for our colleagues. That\'s why at Barclays we offer a range of benefits, allowing every colleague to choose the best options for their personal circumstances. These include a competitive salary and pension, health care and all the tools, technology and support to help you become the very best you can be. We are proud of our flexible working options for colleagues. If you have a need for flexibility, then please discuss this with us.

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