Job Description

Hiring AVP- Fraud Manager- MNC Bank in Mumbai

- Responsible for the support and management of both Plastic Fraud Strategy (India Debit Cards) and Non-Plastic Fraud Strategy (Corporate and/or Private Bank) for India and APAC countries which includes UAE

- Responsible for ensuring that timely fraud awareness and education is delivered to both staff and customers. This includes coverage of current trends, threats and fraud prevention advice to mitigate fraud.

- To act as a fraud SME within the business (Corporate and Private Bank) and across multiple jurisdictions

- Build and develop relationships with Business stakeholders to ensure fraud risks are identified and mitigated whilst balancing fraud losses with customer experience. (NAPA Approvals)

- Contribute to the development of strategies to combat new risks and ensure delivery against loss forecasts/business appetite.

- Key point of contact to ensure Fraud Policy & Standards and Fraud Operations are kept fully up to date with latest trends

- Work closely with other areas as required to ensure controls and any appropriate system enhancements are in line with changes in fraud trends

- Support with the overall delivery of the fraud strategy for Global fraud management

- Help manage large ticket fraud incidents to coordinate with Internal // External stakeholders (E.g. Law enforcement / Regulators/ Peer banks)

- Key point of contact for all Fraud awareness material.

- Review and evaluate existing approach to Fraud awareness. Deliver changes and improvements as necessary.

- Support delivery of ad-hoc reports / responses to enquiries, including those which are regulatory related.